Help center

theDukanPOS Help Center

Find theDukanPOS help quickly: a getting started guide for new shops, guides to each feature, and real people on WhatsApp when you need them.

From PKR 2,500/mo · USD $10/mo

Talk to a person

The fastest way to get help is WhatsApp: WhatsApp +92 312 7032292. Send a short message with your shop name and your question; screenshots help. You can also call the same number or use the contact page.

We reply on WhatsApp

WhatsApp support

Phone support

Urdu or English

Setup help

Help adding your items

Answers before you buy

Before you contact us

A few quick checks solve many common issues:

Check your internet. theDukanPOS is cloud software, so the counter device needs a working connection.
Refresh the page or restart the app after a long idle time.
Printer not printing? Check that the printer is on, has paper and is selected as the default. See receipt printing.
Not sure which plan you need? See pricing or start the 15-day free trial.

Looking for tools rather than help? Try the free business calculators or the POS glossary.

Frequently asked questions

How do I contact theDukanPOS support?

Message or call +92 312 7032292 on WhatsApp, or use the contact page.

Can support help me set up my shop?

Yes. Our team can guide you through setup on WhatsApp.

Is support available in Urdu?

Yes, in Urdu and English.

Does theDukanPOS work without internet?

No. It is cloud software and needs an internet connection.

Ready to run your business on theDukanPOS?

Try every feature free for 15 days. Questions? Call or WhatsApp 0312 7032292 and talk to a real person.

theDukanPOS Help Center

Popular help topics

Getting started

Khata (customer credit)

Inventory

Receipt printing

Mobile app

Multiple branches